Privacy Policy

Last updated: 20 September 2026

1. About this policy

Tim Carr Workplace Capability is a registered business name of Tim Carr Workplace Capability Pty Ltd ABN 72 701 621 641 (“TCWC”, “we”, “us” or “our”).

We respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you:

  • visit our website at www.tcwc.com.au;

  • contact us or make an enquiry;

  • download a resource;

  • subscribe to receive updates;

  • register for or participate in our services; or

  • otherwise interact with TCWC.

We aim to manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with TCWC, the personal information we collect may include:

  • your name;

  • email address;

  • telephone number;

  • job title, organisation or industry;

  • location;

  • information included in an enquiry or correspondence;

  • information relevant to providing consulting, facilitation, training, speaking or related services;

  • preferences relating to communications from us;

  • payment, billing or administrative information, where relevant;

  • feedback, survey responses or testimonials; and

  • technical information associated with your use of our website.

You may be able to interact with our website without identifying yourself. However, we may not be able to respond to an enquiry or provide a requested service or resource unless we receive the information reasonably required to do so.

3. Sensitive information

In some circumstances, information provided to TCWC may include sensitive information, such as information about a person’s health, wellbeing, employment circumstances or workplace experiences.

We will only collect sensitive information where it is reasonably necessary for our work and where the person has consented, or where collection is otherwise permitted or required by law.

Please avoid including unnecessary sensitive or confidential information in a general website enquiry. We can discuss an appropriate and secure way to provide further information if it is required.

4. How we collect personal information

We generally collect personal information directly from you, including when you:

  • complete an enquiry, contact or registration form;

  • request or download a resource;

  • subscribe to receive insights or updates;

  • contact us by telephone, email or through social media;

  • engage TCWC to provide services;

  • attend a consultation, workshop, training program or speaking engagement;

  • provide feedback or complete a survey; or

  • otherwise communicate with us.

We may also receive information through an organisation engaging us to provide services, from a colleague or authorised representative, from publicly available sources, or from professional referral networks.

Where we receive personal information from another person or organisation, we will handle it in accordance with this policy and applicable law.

5. Information collected through our website

When you visit our website, Squarespace and other technology providers may automatically collect limited technical information such as:

  • your Internet Protocol address;

  • browser and device type;

  • operating system;

  • referring website;

  • pages visited;

  • approximate location;

  • dates and times of visits; and

  • interactions with website features.

This information may be collected using cookies and similar technologies. It helps us operate the website, understand how it is used, maintain security and improve visitors’ experience.

You can adjust your browser settings to restrict or reject cookies. Some website features may not function as intended if cookies are disabled.

6. Why we collect and use personal information

We may collect, hold and use personal information to:

  • respond to questions and enquiries;

  • determine how TCWC may be able to assist an organisation;

  • prepare proposals, quotations and service agreements;

  • provide consulting, training, facilitation, speaking, coaching and related services;

  • deliver requested resources;

  • communicate with clients, participants and other stakeholders;

  • administer bookings, programs, accounts and payments;

  • tailor our services to an organisation or audience;

  • seek feedback and improve our services;

  • maintain business and administrative records;

  • operate, secure and improve our website;

  • send relevant insights, resources or business updates where we have consent or are otherwise permitted to do so;

  • meet legal, regulatory, insurance and professional obligations; and

  • protect our lawful interests and the safety or rights of other people.

We will not use personal information for an unrelated purpose unless we receive consent or the use is otherwise authorised or required by law.

7. Free resources and email communications

If you request a free resource from TCWC, we will use your email address to deliver that resource.

If you also consent to receive relevant insights, resources or updates, we may send you occasional marketing emails relating to TCWC’s services and areas of expertise.

Our marketing emails will identify TCWC as the sender and include a way to unsubscribe. You can withdraw your consent at any time by:

We will action unsubscribe requests in accordance with applicable law. Unsubscribing from marketing communications will not prevent us from sending necessary communications relating to an existing enquiry, booking, agreement or service.

We do not sell personal information or email addresses to third parties.

8. When we may disclose personal information

We may disclose personal information where reasonably necessary to:

  • employees, contractors or associates assisting TCWC;

  • website-hosting, email, cloud-storage, communications and information-technology providers;

  • payment, accounting and administrative service providers;

  • insurers, accountants, legal advisers and other professional advisers;

  • training, accreditation or program providers where relevant to a service and appropriately disclosed;

  • an organisation that has engaged TCWC, where appropriate and consistent with the purpose for which the information was collected;

  • government agencies, regulators, courts or law-enforcement bodies where required or authorised by law; and

  • another party where you have given consent.

We take reasonable steps to limit disclosures to the information needed for the relevant purpose.

We do not disclose identifiable comments, case studies, images or testimonials for promotional purposes without appropriate permission.

9. Confidential workplace information

TCWC’s consulting, facilitation and training work may involve information about organisations, teams or workplace experiences.

The handling of information collected as part of a particular engagement may also be governed by a service agreement, confidentiality terms or an agreed project protocol.

Where those arrangements apply, TCWC will handle information in accordance with both this Privacy Policy and the relevant engagement requirements. We may report themes, findings or recommendations in an aggregated or de-identified form where appropriate.

This Privacy Policy does not override any stronger confidentiality obligations agreed with a client.

10. Overseas processing and storage

Some service providers used to operate our website, communications and business systems may store or process information outside Australia.

These providers may include organisations operating in the United States and other jurisdictions in which their systems, related companies or service providers are located.

Where practicable, we select reputable providers and take reasonable steps appropriate to the circumstances to protect personal information. However, privacy and data-protection laws in another country may differ from Australian laws.

11. Storage and security

We may hold personal information electronically and, in limited circumstances, in paper records.

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include:

  • using reputable technology and cloud-service providers;

  • using passwords and access controls;

  • restricting access to people who require the information;

  • maintaining appropriate device and account security; and

  • securely deleting, destroying or de-identifying information when it is no longer reasonably required, subject to legal and business record-keeping obligations.

No website, email service or method of electronic storage is completely secure. Although we take reasonable precautions, we cannot guarantee the absolute security of information transmitted online.

If you believe personal information provided to TCWC has been compromised, please contact us promptly.

12. Retention of information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes or comply with legal, taxation, insurance and professional obligations.

When information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or authorised to retain it.

13. Accessing or correcting personal information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding. In some circumstances, applicable law may permit or require us to decline access. If this occurs, we will explain the reason where we are legally able to do so.

We do not ordinarily charge for making an access or correction request. If responding would involve substantial administrative work, we will discuss any reasonable cost with you beforehand where permitted by law.

14. Privacy questions and complaints

If you have a question or concern about how TCWC has handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern. We will acknowledge your complaint and aim to respond within a reasonable period.

If the Australian Privacy Principles apply to TCWC and you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner. Information about making a privacy complaint is available at www.oaic.gov.au.

15. Third-party websites

Our website may contain links to external websites and resources. TCWC is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policy of any external website before providing personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, services, technology or legal obligations change.

The current version will be published on our website and identified by the “Last updated” date at the beginning of the policy. We encourage you to review it periodically.

17. Contact us

For privacy questions, access or correction requests, or complaints, please contact:

Tim Carr Workplace Capability
Tim Carr Workplace Capability Pty Ltd
ABN 72 701 621 641
Dubbo, NSW, Australia

Email: tim.carr@tcwc.com.au
Telephone: 02 5820 0058
Website: www.tcwc.com.au