Motivational Interviewing

Motivational Interviewing training introduces participants to a collaborative communication approach that helps people explore uncertainty, strengthen motivation and identify their own reasons for change.

In workplaces and community-facing roles, repeatedly telling someone what they should do can create resistance or disengagement. Motivational Interviewing offers a more constructive way to have conversations about behaviour, wellbeing, performance and change—without confrontation, judgement or unnecessary pressure.

What participants will learn

Depending on the selected format, participants can develop skills in:

  • Creating respectful, collaborative conversations

  • Asking purposeful open questions

  • Listening for meaning rather than preparing an immediate response

  • Using affirmations, reflections and summaries

  • Recognising ambivalence about change

  • Eliciting a person’s own motivations and priorities

  • Responding to resistance without argument

  • Supporting autonomy while maintaining workplace expectations

  • Turning conversations into realistic next steps

The emphasis is on practical communication skills that participants can apply in everyday workplace interactions.

Who this training suits

This training can be adapted for:

  • Managers and team leaders

  • Coaches, mentors and supervisors

  • Health, wellbeing and community-service workers

  • People and culture professionals

  • Staff involved in behaviour-change or support conversations

  • Employees who regularly engage with people experiencing uncertainty or competing priorities

Delivery and customisation

Motivational Interviewing is offered as non-accredited, customisable workplace training. It can be delivered as an introductory workshop, a skills-development program or as part of broader leadership and communication training.

Delivery is available face-to-face in Dubbo and across regional NSW, as well as online nationally.

Organisational benefits

The approach can help organisations improve the quality of workplace conversations, reduce unproductive confrontation and develop managers and employees who are better equipped to listen, guide reflection and support meaningful change.


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